Gregory A. Rollins, CPTD, CPTM
Frederick Colorado 80516
Email: GregR971@Comcast.net
LinkedIn Profile: www.linkedin.com/in/GregoryARollins
Training Specialist
Experienced professional with 30 years of technical training, content development, implementation, and customer service. I have developed and implemented both online and in person training. I have taught over 100 instructor-led classes to people of all backgrounds. Due to my varied background I have obtained all the skills needed to approach any situation with a logical, thoughtful, and thorough process. This ability helps identify issues when creating new training and assessing its effectiveness. I am capable of learning new technologies and turning that knowledge into productive output in a fast efficient manner. I am accustom to dealing with upset customers and turning them into long term relationships.
Areas of expertise include:
- Technical, Sales, and Customer Service Training
- E-learning
- Instructor Led Training (ILT)
- Virtual Training
- Training Delivery
- Implementation
- Training Program Development and Management
- Troubleshooting
- Marketing
- ADDIE
- Instructional Design
- Customer Service
- Learning Management System Software (LMS)
- Customer Relationship Management Software (CRM)
- Adobe Captivate
- Learning Technologies
- Evaluating Learning Impact
- 6Ds
CERTIFICATIONS:
Certified Professional in Talent Development (CPTD) Certified: November 12, 2020
CPTD certification covers 22 capabilities from ATD’s Talent Development Capability Model, focusing on skills application and decision-making for more experienced professionals. Credential ID 11605338
ATD eLearning Instructional Design Certified: September 2019
Extensive course covering everything you need to know about eLearning instructional design.
ATD Articulate Storyline 360 Certified: September 2019
Extensive course covering everything you need to know to create an eLearning course in Articulate Storyline
WORK HISTORY:
Sierra Space | Broomfield Colorado | Senior Instructional Designer
January 202- August 2023
Worked with SMEs and stakeholders heading needs analysis.
Created and implemented training programs that included presentations, videos, eLearning, activities, and facilitator guides for the Dreamchaser Spaceplane, life habitat, and corporate training.
Coached and reviewed junior team members and their content.
Created, implemented, and facilitated the “train the trainer” program.
Lead instructional designer for three junior instructional designers.
Wrote and edited instructional design process procedures.
___________________________________________________________________________________________
Terumo BCT | Lakewood Colorado | eLearning Instructional Designer
Worked with SMEs and stakeholders heading needs analysis.
Created and implemented training programs that included presentations, videos, eLearning, activities, and facilitator guides for Terumo’s blood and cell products.
Created, implemented, and facilitated the “train the trainer” program.
Coached and reviewed junior team members and their content.
___________________________________________________________________________________________
3D Systems | Littleton Colorado | Technical Training Specialist – Direct Metal Printers
September 2017 – May 2018
Organized and headed needs analysis and worked with stakeholders.
Created, implemented, and facilitated a training program for the Direct Metal 3D Printer line of products.
___________________________________________________________________________________________
Yokogawa America | Denver Colorado | Product Specialist
July 2016 – September 2017
Technical and logistical liaison between Yokogawa, third-party field sales representatives, and customers.
Facilitated training for Yokogawa sales representatives and customers.
___________________________________________________________________________________________
Emerson Automation Solutions | Boulder Colorado
May 2006 – July 2016
Technical Training Specialist October 2012 to June 2016
Developed and implemented a training program for North American Technical Support teams in Boulder Colorado, Escazú Costa Rica, and Manila Philippines, on Micro Motion Coriolis, Density, Viscosity, and Rosemount Flow technologies.
Conducted over 100 Tier 1 and 2 instructor-led training classes for external customers, internal and external sales, customer service, and field service.
Conducted international training in Boulder Colorado, Escazú Costa Rica, Singapore, and Manila Philippines.
Created and implemented training program and monitored student progress in LMS.
Created new training course for Micro Motion’s Liquid Density, Gas Density, and Viscosity products.
Led a continuous improvement team to revamp Micro Motion’s Tier II Coriolis training course.
Customer Service Technician III May 2009 to October 2012.
Took customer calls, troubleshot equipment failures and process problems, created service tickets on CRM, and tracked customer’s problems to ensure prompt follow up.
Level 2 certified technician on Emerson’s Coriolis, magnetic, vortex, density, and viscosity products.Certified Emerson trainer on Coriolis, density, viscosity and Rosemount Flow products.
Repair Technician May 2006 to May 2009
Troubleshot and repaired Micro Motion’s Coriolis flow meter electronics to component level.
Wrote comprehensive function test procedure for Micro Motion’s dedicated density product line.
___________________________________________________________________________________________
Digitalglobe (Now Maxar) | Longmont Colorado | Test Technician
June 2005 – March 2006
Designed and built of flight test cables for the World View Satellite.
Contractor through Aerotek
___________________________________________________________________________________________
City and County of Denver Colorado | Denver Colorado | Police officer
June 2004 – March 2005
Investigated traffic accidents, domestic violence, and other crimes. Issued reports, citations, and warnings.
___________________________________________________________________________________________
Ball Aerospace and Technologies Corporation | Boulder Colorado | Sr. Test Technician on the CALIPSO and NPP satellite programs
March 2002 – June 2004
Conducted electrical and mechanical tests such as acoustics, vibe, thermal vacuum. NASA solder, Polymeric, cable harness, Super ESD, Clean room, forklift , bridge crane. SSBI Clearance 12/03/03
___________________________________________________________________________________________
Spectralink | Boulder Colorado | RF Technician
October 2001 – March 2002
Troubleshot and repaired Spectralink’s wireless telephone systems to component level.
___________________________________________________________________________________________
Vialta (Defunct division of ESS Technology) | Fremont California | Manufacturing Technician
June 2001 – October 2001
Assisted in design, test, and development of Vialta’s ViDvD internet appliance / DVD player.
___________________________________________________________________________________________
Lockheed Martin Missiles and Space Corporation | Sunnyvale California | Vehicle Test Operator for TIROS / DMSP satellites.
June 1998 – June 2001
Lead technician for all vendor operations.
Received and bench tested all satellite sensors.
Worked with vendors from around the world including France (CNES), England (UK Met), Canada (DND Canada) ITT, and Ball Aerospace.
Lead technician for integration and testing of TIROS NOAA-M spacecraft.
In charge of electrical and mechanical testing on the TIROS NOAA-N spacecraft.
NASA solder, Polymeric, cable harness, Super ESD, Clean room, forklift, bridge crane.
___________________________________________________________________________________________
Ikon Office Solutions (Now Richo) | San Jose California | Copier Technician
June 1995 – June 1998
Sharp Series 2000 Copier Technician.
___________________________________________________________________________________________
United States Navy | Various
August 1989 – May 1995
United States Navy Schools | Varied Locations
August 1989 – February 1991
United States Navy Boot Camp – Orlando Fl
Basic Electronics and Electricity – Orlando Fl Advanced Electronics
Basic Communications and Radar – Great Lakes Il
AN/SYQ-7(V)2 Naval Modular Automated Communication System (NAVMACS) – San Diego Ca
Miniature electronic assembly repair (2M solder certification) – Atsugi Japan
Electronics Technician USS Fife DD-991 | Yokosuka Japan
February 1991 – May 1993
Received and maintained secret clearance
Lead technician for the ship’s satellite message processing system (NAVMACS V2) and all UHF line of sight and satellite communications.
Saved the United States Navy over $50,000 as the miniature electronics assembly repair technician.
Electronics Technician Supervisor USS Kinkaid DD-965 | San Diego California
May 1993 – May 1995
Work Center Supervisor for Communications.
Repaired and maintained the USS Kinkaid’s communications suite including all UHF, VHF, and HF.
Lead technician for the ship’s satellite message processing system (NAVMACS V2) and all UHF line of sight and satellite communications.
Promoted to Petty Officer 2nd class (E-5) January 1994
Honorably discharged May 1995
___________________________________________________________________________________________
EDUCATION:
Colorado State University – Global Campus | Greenwood Village Colorado
May 2010 – September 2016
Bachelor of Science in Business Management with a Marketing specialty.
3.6 GPA.